Terms of Service

Effective Date: July 2026

Welcome to Olive & Vern. By accessing or using our website (www.oliveandvern.com.au), you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Us

Olive & Vern is an Australian-owned business based in Coolangatta, Queensland, offering thoughtfully curated products for everyday living.

2. Acceptance of Terms

By visiting our website or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Shipping Policy and Returns Policy.

If you do not agree with these Terms, please do not use our website.

3. Products & Availability

We strive to ensure all product descriptions, images and pricing are accurate. However:

  • Colours may vary slightly depending on your device.
  • Product availability may change without notice.
  • We reserve the right to discontinue products at any time.

4. Pricing

All prices are displayed in Australian Dollars (AUD).

Prices include GST where applicable.

We reserve the right to change pricing without prior notice.

5. Orders

Once an order is placed, you will receive an order confirmation via email.

We reserve the right to refuse, cancel or limit any order if we believe it is fraudulent, inaccurate or breaches these Terms.

If payment has already been processed, any cancelled order will be refunded.

6. Payment

We accept secure payment methods offered through Shopify, including major credit cards, PayPal and any other payment methods displayed at checkout.

7. Shipping

Shipping timeframes are estimates only.

While we aim to dispatch orders promptly, delivery times may vary due to circumstances beyond our control.

Please refer to our Shipping Policy for full details.

8. Returns & Australian Consumer Law

Our Returns Policy operates alongside your rights under the Australian Consumer Law.

Nothing in these Terms excludes, limits or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product is faulty, significantly different from its description, or fails to meet consumer guarantees, you may be entitled to a repair, replacement or refund in accordance with Australian Consumer Law.

For change-of-mind returns, please refer to our Returns Policy.

9. Intellectual Property

All content on this website, including images, logos, branding, graphics, text and designs, is the property of Olive & Vern and may not be copied, reproduced or used without written permission.

10. Website Use

You agree not to:

  • use this website for unlawful purposes;
  • interfere with the operation or security of the website;
  • upload malicious software or harmful code; or
  • misuse any content belonging to Olive & Vern.

11. Limitation of Liability

To the fullest extent permitted by law, Olive & Vern will not be liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of our products.

Nothing in these Terms excludes any rights that cannot legally be excluded under Australian law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this website.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes arising from these Terms will be subject to the jurisdiction of the courts of Queensland.

15. Contact

For any questions regarding these Terms of Service, please contact us:

Olive & Vern

Email: hello@oliveandvern.com.au