Privacy Policy

Effective Date: July 2026

At Olive & Vern, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or purchase from us.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. Who We Are

Olive & Vern is an Australian-owned fashion brand based in Coolangatta, Queensland. We offer thoughtfully designed clothing and accessories inspired by effortless everyday style.

2. Information We Collect

When you visit our website or place an order, we may collect personal information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through our payment providers)
• Order history
• IP address
• Device and browser information
• Website usage data collected through cookies and analytics tools

3. How We Collect Your Information

We collect information when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact us via email or our website
• Participate in promotions or giveaways
• Browse our website

Some information is collected automatically through cookies and similar technologies.

4. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products and services
• Communicate with you about your order
• Respond to enquiries
• Improve our website and customer experience
• Send marketing emails (only where you have opted in)
• Detect and prevent fraudulent activity
• Comply with legal obligations

5. Marketing Communications

If you subscribe to our mailing list, we may send you updates about new products, promotions and news from Olive & Vern.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

6. Sharing Your Information

We only share your information where necessary to operate
our business, including with:

• Shopify (our e-commerce platform)
• Payment processors
• Shipping and delivery providers
• Marketing and email service providers
• Website analytics providers
• Professional advisers where required
• Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

7. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Support marketing and advertising

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

While we use secure systems and trusted service providers, no method of online transmission or electronic storage is completely secure.

9. Accessing or Correcting Your Information

You may request access to, or correction of, your personal information by contacting us.

We will respond within a reasonable timeframe, subject to any legal obligations.

10. Overseas Disclosure

Some of our service providers, including Shopify and certain payment or marketing platforms, may store or process your information outside Australia.

We take reasonable steps to ensure these providers handle your information securely and in accordance with applicable privacy laws.

11. Third-Party Links

Our website may contain links to third party websites.

We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to access or update your personal information, please contact us:

Olive & Vern

Email: hello@oliveandvern.com.au