OLIVE & VERN — RETURNS & EXCHANGES

We hope you love your Olive & Vern purchase. If something isn’t quite right, here’s how returns work.

ONLINE ORDERS

We accept returns on online orders within 15 days of delivery.

To be eligible for a return, items must be:

• Unworn, unwashed and unused
• In original condition
• With all original tags and packaging attached

Items that are returned in worn, damaged, altered or incomplete condition may be refused and sent back to the customer.

All returns are assessed upon arrival. Olive & Vern reserves the right to decline any return that does not meet these conditions.

Approved online returns will be refunded to the original payment method.

IN-STORE PURCHASES

Items purchased in-store are eligible for exchange only within 15 days of purchase.

Store credit may be offered and is valid for 12 months from the date of issue.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns or exchanges on:

• Swimwear

• Earrings

• Beauty

• Sunglasses

FAULTY ITEMS

If an item is faulty, incorrectly supplied, or not as described, you are entitled to a refund, replacement or repair in accordance with Australian Consumer Law.

Please contact us as soon as possible with photos and your order details so we can resolve this quickly.

Sale items are final sale and cannot be returned or exchanged, unless deemed faulty under Australian Consumer Law.

RETURN SHIPPING

• Return shipping costs are the responsibility of the customer for change-of-mind returns.
• If an item is confirmed faulty, Olive & Vern will cover return shipping costs.

We are not responsible for items lost or damaged in transit. We strongly recommend using a tracked shipping service.

All approved returns must be sent back within 15 days of return approval. Late or unauthorised returns may be refused.

RETURN ADDRESS

Olive & Vern Returns
Shop 52 - 72-80 Marine Parade
Coolangatta, QLD 4225

Once your return is on the way, please email us your tracking number so we can keep an eye on it.